Namely shall ensure shipment of the Namely Time Clocks within five (5) business days of Client’s written delivery request to Client’s Namely Consultant, including the following information: number and type(s) of clocks per location, delivery address(es), contact name, contact phone number and contact email address.
Namely shall charge a shipping and handling fee of thirty dollars ($30) for ground shipping within the fortyeight (48) contiguous states. Namely shall charge Client additional fees for any other requested shipping options or shipment to Alaska or Hawaii.
What is Covered?
If there is a defect in materials or workmanship on a Namely Time Clock, Namely will proceed as follows:
Service requests made after 2 PM Eastern Time may be processed the following business day. Replacement Namely Time Clock may not be identical, but it will be a comparable device of like kind with equivalent functionality. If not identical, the shipment will include appropriate documentation and instructions so the Client can easily use the replacement Namely Time Clock.
If Namely replaces Namely Time Clock, the replacement Namely Time Clock becomes the property of the Client.
What is Not Covered?
Namely is not responsible for any cost incurred by Client related to travel, communications and telephone company charges with regard to the repair, maintenance or replacement of Namely Time Clock.
How to Obtain Service?
Client may obtain Maintenance Service by contacting their Namely Consultant. Client will need to provide the Namely Time Clock serial number to confirm coverage. Their Namely Consultant will troubleshoot the stated issue and, if troubleshooting does not solve the stated issue, provide instructions for next steps for repair or replacement.