FAQ
How can I change my billing contact?
Billing information can only be changed by the current primary billing contact (admin) of the customer portal. If you are unsure of whom your current primary contact is, please check “Account Details” to view the default email address.
To update your billing contact, go to “Settings” at the top right corner. Under “Contacts”, you will have the ability to edit your Name, Email, Phone, and Address.
How to add additional users to access the portal?
The primary billing contact will be allowed to add additional users to access the portal. Go to “Settings” and proceed to click “User Information”. Under “Contacts”, you will have the ability to Add a Contact. Please refer to “How to Add Additional Users” for more information.
How can I update my payment methods?
Payment information can only be changed by the current primary billing contact (admin) of the customer portal. If you are unsure of whom your current primary contact is, please check “Account Details” to view the default email address.
To update and manage payment information, go to “Payments” at the top left menu bar. You will have the option to Make a Payment, Manage Payment Methods, Manage Autopay, and View your Payment History.
When will my card be charged?
Is my credit card and banking information secure?
Will my personal information be stored or processed without my consent?
Is there an alternative form of payment available?
For additional payment questions, please visit our help community.